Useless Service

I submitted my application on August 26, 2024, and since then, I've called almost every other day. The misinformation I've received has been astonishing. Each time I called, I received a worthless email in response. The calls aren't recorded, and I have to answer security questions every time, even when transferred to another representative. Most calls lasted over an hour at my expense, and if the call dropped, no one called me back. As of today, my retirement payment is still pending, and I hope it will be processed before I die. I filed a complaint but only received a meaningless acknowledgment email with no follow-up. When I asked for a supervisor, I was told there were none available. Good luck to anyone with a policy from Old Mutual; once they have your payments, it’s nearly impossible to get anything from them.