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Prudence M
1 reviews | Active since Oct 2020
24 Oct 2025, 09:11
Useless OM head office
Everything about Old Mutual is a **** all round, recently went to their Jubilee branch to submit verification documents so my siblings could access their rewards points. It’s been over two weeks with no communication from them. I regret wasting so much petrol driving there to anccom my siblings only for them to not assist us. And the problem is hardly ever with the consultants there it’s with their head office. They said in 7 days they will be able to use their points, it’s been over two weeks. Mxm
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Old Mutual's replyOfficial
24 Oct 2025, 09:16Good day Prudence,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Old Mutual's reply24 Oct 2025, 09:16
Official
Good day Prudence,
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management