Useless Money Account Online application

OLD MUTUAL BANK > Why, when applying for a Money Account Online, do you ask me for my ID number and my cellphone number but then you disregard the cellphone number which I keyed in and send the OTP to some other number which you have on record. Have was this application even tested? IT DOES NOT WORK! Your branch is Three Rivers, Vereeniging, is also clueless. Train your staff or lose the business to African Bank and Capitec.