Useless company!!!

It's really doesnt take rocket science to process a claim. It has now been over a week and the claim is still within "processing". You said my claim has been flagged then it's been taken to whatever team. Do I have to phone every damn day to your useless call centre agents that gives me different timescales to when I will get my money?? Also you keep telling me I can check the update of my claim on WhatsApp and all that selfserve options. When I use your ridiculous selfserve options to track my claim status they have no record of it yet I had just spoken to some on the phone about it.