JB
Jade B
1 reviews | Active since May 2021
11 May 2021, 09:42
Useless bank!!!!
I am unable to use my old mutual money account since January. No explanation. Nothing. I've been to a branch maybe 10 or more times but keep getting the run around. When I use my card at an atm it says NO SAVINGS ACCOUNT. Please can this be resolved or I will take this to the banking ombudsman or may I just have this damn account closed down NOW please.
Helpful (0)
Replies (4)0
Replies (4)
Old Mutual's replyOfficial
11 May 2021, 09:45Dear Jade B
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply11 May 2021, 09:45
Official
Dear Jade B
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Thank you for the review.
We apologise for the inconvenience caused. We will investigate and resolve with you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
JB
Jade B's updateReviewer Update
11 May 2021, 09:55My contact number is ***. ID nr ***
JB
Jade B's update11 May 2021, 09:55
Reviewer Update
My contact number is ***. ID nr ***
JB
Jade B's updateReviewer Update
11 May 2021, 14:28I am STILL waiting for someone to contact me.
JB
Jade B's update11 May 2021, 14:28
Reviewer Update
I am STILL waiting for someone to contact me.
Old Mutual's replyOfficial
11 May 2021, 15:13Dear Jade B
We have referred your matter to Old Mutual Finance complaints team who will contact you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We have referred your matter to Old Mutual Finance complaints team who will contact you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
Old Mutual's reply11 May 2021, 15:13
Official
Dear Jade B
We have referred your matter to Old Mutual Finance complaints team who will contact you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management
We have referred your matter to Old Mutual Finance complaints team who will contact you directly.
Regards
Thabiet Mintin
Old Mutual Complaints Management