USELESS as usual

Yes, I am aware ZA is under national lockdown, yet there are companies that ensure they are still providing customer service. Old Mutual is not one of them at all. Firstly my financial planners are so rude and tell me they cannot work with me because I took them on for the fact they double debit my account for the same policy on a monthly basis.

Then, trying to phone multiple numbers provided on all their online sites and portals, resulting in 1h30min call and still no one answered the phones. Finally dialled another number and the lady was not helpful at all. She just told me quite bluntly that the number I dialled does not deal with my sort of query and transferred my call to another endless "customer service" number which has a million prompts, resulting once again on being on hold listening to ****py music while no one bothers to answer the phone.

Don't even try emailing them on the service email address... I attempted that already. Added in my query followed by information on the policies in question, my ID, my contact details.... everything short of a blood test. Finally got a reply (AUTOMATED RESPONSE) that informed me that in order to assist me they would need my policy number and ID details. Really? Because no one can read an email and see that information is already included?

I rep****. Following all the prompts again. using a reference, all sorts. What a joke. ANOTHER automated reply.

Thank you Old Mutual. You are quick to take peoples hard earned money but when you have to actually provide the service we pay you for, you are useless to the core. You should change your slogan from "certain friend in uncertain times" to "*****ing Your Money and Not Really Caring"

Regards A very P'd Off soon-to-be Ex customer