Useless and unhetical service

My sister has a Policy with the Old Mutual and because of serious illness she wanted to cash it to pay for an operation and Chemotherapy in a private Hospital! It is now 5 months that she is struggling to get the money and after many meetings, calls and promises nothing has been done, even after explaining the deteriorating health situation! I have been sent from post to pillar, asked for different documentation, heard many excuses, phoned to different people, went to many meetings, but still no payment or explanation! I am simply disgusted by the poor service and lack of concern and sympathy in this sensitive case!<br> <br> PLEASE HELP !