Useless and pathetic service from OLD MUTUAL

I am writing this bad review for Old mutual funeral cover, I took a funeral for my late mom and her date of birth was captured incorrectly which is not my problem, however when i went to claim i was told of the error and that they need to re-calculate. My mom passed away on the 23/03/2025 and I submitted my claim at denlyn branch and was told of the error on the date of birth which was told they need to recalculate and to date I have not received any feedback, I went back to the branch and was referred to the rudest and very incosiderate branch ,anager Mpho who plainly told me she has escalated my query and she gets told that it has been escalated and it will take 5 days but to date no payment has been received, I am now losing my patience with this **** company of yours, I have had to make plans to burry my mom on the 29/03/2025 and it seems your useless company does not care at all.

Can I please have my money in my bank account before close of business today or else I will goa and shut down the closest branch until I receive my payment a I have never missed any contribution, yet on the 25th my contribution went off but yall fail to pay me back what's due to me, don't make me lose my mind.

Pay me what's due to me and cancel my policy while on it because your company is just useless, clearly should my beneficiaries claim they will also go through the same **** I'm going through now. I don't want to stress my dependents, please can someone call me urgently.

The denlyn branch manager has a stinky and bad attitude, she needs to be taken to a refresher training on empathy, she lacks empathy.