Useless and *********** - Old Mutual

Logged a claim for a full disinvestment on the 18th of December 2023. The process should have been maximum 5 - 7 days to finalise. After following up on the 4th of January 2024 I was told they would refer the complaint to the correct department who will provide me with feedback within 5 working days. Today is the 5th working day and again I followed up only to be told that I HAVE to allow them 5 days to respond. Useless and ***********. Old Mutual is quick to take your money but don't expect the same urgency when you want to withdraw the money!!!!!!!!!