Useless and non caring old mutual

Claim reference number CEB*** Old mutual is both useless and ******. My father in law passed away on 21 november 2024 and my sister in law has a funeral policy with old mutual. A claim was promptly submitted on the morning of 22 November 2024 as I'm writing this review t has not been paid and no one is willing to say what's the hold up.

*she submitted a claim on 22 November and was encouraged to open an old mutual money account to speed up the payment processing *she immediately received an sms stating the claim takes 2 days to assess *she visited the bridge city branch on 26 November 2024 and was told the matter is. Eing escalated *she has made numerous calls and everything she is promised a call back.but no one gets back to her Old mutualnis supposed to be a stress reliever instead they apply stress and unnecessary pressure