Useless and delayed service

Old Mutual does not even deserve a one star. After more than 30 telephone calls, being placed on hold, being send from pillar to post, having to explain my problem time and time again, to date, I have still not received any feedback.

Old mutual wanted a settlement letter, according to the consultants, and yes, I'm adding a s after consultant as it was several of them, they said they've been waiting for the letter since April 2025. Within 15 minutes of making a call, I provided old mutual with the letter. I was told they were getting a tax directive.

2 months later, they asking now again for the same letter. All I want is for my money to be paid out, yet old mutual and it's *********** staff are sending me from pillar to post

According to Wendy Quante and other consultants, old mutual consultants cannot phone customers as they r an inbound call centre, and I have to phone back daily to follow up.

Im highly disappointed in this delay. Not even sure on which platforms to complain about as it seems old Mutual jst don't care.