RL
Ruwaida L

1 reviews | Active since Aug 2014

30 Oct 2018, 07:01

USELESS ABSOLUTELY USELESS, IF THEY CANT GET A DEBIT ORDER RIGHT HOW ARE THEY INVESTING MY MONEY

Last month I wrote a complaint on hellopeter because Old mutual debited me incorrectly, and I told them to rather cancel all my policies with them, they took two whole weeks to refund me, even after I told them that I have debit orders that need to go through and that they must refund me immediately, they didnt care about that, they took their own time to refund me, and assured me the debit order amount was fixed for this month, last night, THEY GO AND DEBIT ME WITH THE INCORRECT AMOUNT ONCE AGAIN, I HAVE NEVER DEALT WITH SUCH USELESS PEOPLE IN MY LIFE, NOW THEY WILL TAKE TWO WEEKS TO REFUND ME AGAIN, I HAVE DEBIT ORDERS GOING OFF TODAY AGAIN, AND NOW THEY HAVE TAKEN ALL MY MONEY THAT I BUDGETED FOR MY OTHER DEBIT ORDERS

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Replies (1)
Old Mutual
Old Mutual's reply30 Oct 2018, 14:17
Official
Dear Ruwaida

We received your review of 30 October 2018. 

We are sorry to hear about your service experience.  We are investigating this matter and will contact you to resolve. 

Kind regards
Coleen Aanhuizen 
Complaints Management