URGENT- UNAUTHORIZED POLICY AND REQUEST FOR IMMEDIATE CANCELLATION AND FULL REFUND

I do not have any policy under my name I was shocked to see old mutual on my payslip this saying it will start deducting this Month. I am beyond angry and disappointed with this funeral policy company. A policy was opened under my name without my consent, permission, or knowledge. This is a serious violation of my rights and a complete abuse of my personal information.

At no point did I apply for, agree to, or sign any documents authorising this policy. The fact that a company dealing with something as sensitive as funeral services can operate with such negligence is shocking and deeply concerning. This is not just poor service — it borders on *****.

When I tried to get clarity, the process was frustrating, unprofessional, and dismissive. No clear explanation, no accountability, and no urgency to correct a mistake that should never have happened in the first place. I only have a year working and haven’t opened anything under my name now I know that I wouldn’t choose Old Mutual when looking for a policy. I have lost all trust in this company. I would strongly warn others to be extremely careful and to regularly check that their personal details are not being misused. This experience has caused unnecessary stress and anxiety, and it is completely unacceptable.