1 reviews | Active since Apr 2026
Urgent – Unauthorised policies and no refund received since 24 OCTOBER 2025
Urgent – Unauthorised policies and no refund received since 24 OCTOBER 2025
I am extremely dissatisfied with Old Mutual regarding policies that were taken out in my name and deducted from my account without proper authorisation.
I have already reported this matter and stopped the deductions, but I am still waiting for feedback and a full refund of the money that was taken. Despite multiple follow-ups, I have not received any meaningful assistance or resolution.
This has caused me financial strain, and I find it unacceptable that I have to keep chasing this issue.
I am requesting: • A full refund of all unauthorised deductions • Written confirmation that all policies linked to my name have been cancelled
Since it has been 6 months already that has passed and numerous complaints sent to your agents, If this matter is not resolved today, I will escalate it to the FAIS Ombud.
I expect prompt feedback and resolution
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards.
Old Mutual Complaints Management
We acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards.
Old Mutual Complaints Management