DS
Duduzile S
1 reviews | Active since Nov 2017
25 Oct 2018, 14:37
URGENT REQUEST
Good day Hellopeter.
Kindly help me. About R17000 was deducted from my old mutual money account. I went to the bank this morning in Protea Glen to do a reversal. The ladies assisted me, they were so kind and understood my situation. Unfortunately, I cant get the money today because Old Mutual take 2-10 days to reverse the funds. I have no means to get by as it is today, debit orders will bounce tonight and I don't even have food at home. My husband is not working, I am the only breadwinner at home. I am humbly requesting Old Mutual to assist me and reverse the funds today just so my kids have food today. Please I am begging Old Mutual ad their client.
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Old Mutual's replyOfficial
25 Oct 2018, 15:30Dear Duduzile
We received your update of 25 October 2018.
We are sorry to hear about your service experience. We are referring the matter to Old Mutual Finance complaints department for their urgent attention. They will contact you directly.
Regards
Coleen Aanhuizen
Complaints Management
We received your update of 25 October 2018.
We are sorry to hear about your service experience. We are referring the matter to Old Mutual Finance complaints department for their urgent attention. They will contact you directly.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,
Old Mutual's reply25 Oct 2018, 15:30
Official
Dear Duduzile
We received your update of 25 October 2018.
We are sorry to hear about your service experience. We are referring the matter to Old Mutual Finance complaints department for their urgent attention. They will contact you directly.
Regards
Coleen Aanhuizen
Complaints Management
We received your update of 25 October 2018.
We are sorry to hear about your service experience. We are referring the matter to Old Mutual Finance complaints department for their urgent attention. They will contact you directly.
Regards
Coleen Aanhuizen
Complaints Management
Best regards,