URGENT REFUND REQUIRED FOR A CANCELLED CONTRACT

Good day

I had a Greenlight policy with Old Mutual and put in cancellation with enough lead time for my debit order to be cancelled. I was informed the debit order would not go off and guess what??? The debit order has since gone off and I am now told it will take up to 21 working days to be refunded.

When I asked about the debit order, I was told not to worry as it should not debit.

Please advise why I must wait 21 working days for a debit order to be refunded when I was told I would not be debited. I need the funds to be refunded urgently as the debit order should not have taken place as the contract was cancelled. There was sufficient time provided for the debit order not to go off my bank account - I can not understand why i need to wait 21 workings days for a refund to be processed.