TT
Tiyisela T
1 reviews | Active since May 2026
27 May 2026, 16:29
Urgent Refund and Debit Query
My policy lapsed in September 2025; however, I am still being debited monthly.
I have sent numerous emails to the Complaints Department and have also spoken to several consultants who promised to get back to me, but to date I have not received my refund, any feedback, or resolution.
Kindly investigate this matter urgently, stop any further debits, and process advise on the refund for the amounts deducted after the policy lapsed.
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Old Mutual's replyOfficial
27 May 2026, 16:41Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply27 May 2026, 16:41
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management