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Xoliswa N
1 reviews | Active since Mar 2026
11 Mar 2026, 09:58
URGENT REFUND!
Firstly Old Mutual cancelled my funeral policy without my consent! I was informed by their consultant in customer service to make an eft payment to activate my policy; I paid R850, I later called in to confirm if the payment was received of which they did confirm. End of February I was debited another R850 but to my surprise my policies are still cancelled. I went to the nearest branch provided and submitted my POPs till today, there is no feedback! No communication! I want my money! Full refund of R1700.00!!!! I want it! I do not want any business with your organization!
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Replies (3)
Old Mutual's replyOfficial
11 Mar 2026, 10:25Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Old Mutual's reply11 Mar 2026, 10:25
Official
Good day, we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
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Xoliswa N's updateReviewer Update
11 Mar 2026, 11:07 I submitted all documents you requested. You need to process my refund thats all.
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Xoliswa N's update11 Mar 2026, 11:07
Reviewer Update
I submitted all documents you requested. You need to process my refund thats all.
Old Mutual's replyOfficial
11 Mar 2026, 11:29We note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management
Old Mutual's reply11 Mar 2026, 11:29
Official
We note your comments and concerns, please be advised that this matter is being attended to and feedback will be provided via email.
Regards
Old Mutual Complaints Management
Regards
Old Mutual Complaints Management