Urgent: Policy Cancellation and Request for Confirmation Letter

Good day,

I am writing to formally raise my concern regarding the handling of my policy cancellation request.

I contacted your call centre to cancel my policy and requested that the consultant send me a cancellation confirmation letter. I was advised that I would be contacted within 5 minutes; however, I did not receive any follow-up.

I subsequently called back and still did not receive the requested assistance. I asked to be escalated to a team leader or manager, but the consultant advised that there was nothing further they could do and proceeded to disconnect the call.

This level of service is unacceptable. It is concerning that there is a strong emphasis on concluding sales, yet the same standard is not upheld when it comes to service and support.

I hereby request that my cancellation be processed immediately and that a formal cancellation confirmation letter be sent to me without further delay.

Please note that should any further debit orders be processed on this policy, I will be forced to take further action.