Urgent matter

I have a funeral policy with and a life cover with Old Mutual. On the funeral policy I have covered myself and my Siblings. I called the Call Centre on the 12/09/2022 for general enquiry until I discovered I am charged more. I discovered there's someone that I don't know that I am charged for. The person has my initials, but it has my sister's date of birth and my sister is already covered. I told the agent I was speaking to I'm not aware of the person. I'm a male and my sister has a different initial from the person that is covered. I have been paying for this mystery person from the day I took the cover. I didn't notice at first, because I thought the amount I pay R734 is a normal amount up until I called. I have been advised this is the amount that I am supposed to be paying R581.

I want to escalate this matter so it can be investigated further and cancel that person because I don't know them. I sent an email in 2022 as a complaint to Old Mutual I was never assisted. I went to Old Mutual Branch to enquire more and I was told to contact the broker I used to open the account. I got information that the broker no longer works for Old Mutual. When I contact the broker myself he says he is still part of the company but whenever I want to reach him he is always not available. #0

2022 ended trying to meet up with him but he is unreachable. Please conduct investigation for *****. Another thing that I'm requesting is a refund for all those premiums that I have been paying.

I hope I will be assisted. If there's any queries that you may have, please don't hesitate to contact me on my number *** or email me on my email address ***.