Urgent Follow-Up on 2-Pot Withdrawal – Payment Not Received

Dear Old Mutual Customer Support,

I am writing to express my frustration and seek immediate assistance regarding my 2-Pot withdrawal request submitted on the 23rd of September. Despite providing all the necessary documents, I have not received any payment to date.

When I contacted your call center, an agent informed me that a payment was allegedly made on the 9th of October. However, I have not received any funds on my end, and they could not trace the transaction. This situation has become highly frustrating, as I have followed all required steps, yet your systems and processes have caused significant delays.

Old Mutual’s handling of this issue has proven to be inefficient and not customer-friendly, leaving customers like myself to bear the consequences. I urge you to investigate this matter immediately and provide me with clear confirmation of the payment status and a timeline for when I can expect to receive the funds.

Thank you for your prompt attention to this matter.

Sincerely