Urgent Complaint Regarding Education Policy payout

I'm writing on behalf of my daughter Lwandle Nkomo whose late father Boysie Reginald Nkomo held an educational policy with old mutual. My daughter approached old mutual to claim the policy benefits.We were shocked to learn her name had allegedly been removed as a beneficiary and that payout was only made to other child of the deceased whereas they were both beneficiaries of the said policy.

This has caused a serious concern, especially as no communication or legal notice was used to us regarding this change .

We respectfully request: . A fully investigation into how and why her name was removed . Documentation showing who authorised the change and when it occurred . A resolution that ensures my daughter received the benefit rightfully intended for her

We expect a response with 7 business days. Failing satisfactory resolution, we will approach the Long - term insurance Ombudsman for further assistance C.B Kumalo .