Urgent Complaint Overdue Payment and Intention to Escalate to the Ombudsman

I am extremely disappointed and frustrated with the unacceptable delay in the payment owed to me by Old Mutual Assurance. This matter has been pending far beyond any reasonable timeframe, and despite my repeated follow-ups, no resolution has been provided.

This is a clear indication of poor service, lack of accountability, and disregard for your clients. I have upheld my obligations as a customer and I expect Old Mutual to do the same without excuses or further delay.

Your inaction is not only causing financial inconvenience but also reflects a serious breach of trust. I hereby demand that my payment be processed immediately.

If I do not receive my funds within 5 working days from the date of this letter, I will escalate this complaint directly to:

1. The Office of the Ombudsman for Long-term Insurance

2. The Financial Sector Conduct Authority (FSCA)

This is my final request for Old Mutual Assurance to rectify the situation before I take the matter outside your organisation.

Yours faithfully Kutlwano Musi