Urgent Assistance Required: Issue with R200 Shoprite Voucher

I am really unhappy with the Old Mutual Rewards voucher I redeemed on 30 December 2024, which was a R200 Shoprite voucher. I’ve tried to use it at four different Shoprite stores, but every time, I get the message: “Coupon not found.”

I even contacted Shoprite Customer Care at ***to understand the issue. They confirmed that the problem isn’t on their side and that Old Mutual needs to resolve it.

This has been very frustrating. On 9 January 2025, I sent an email to the Old Mutual Rewards team, and today I received a response from Luche Schroeder stating that my voucher reflects as active and valid on your side, and that Shoprite Customer Care would need to assist me further.

However, if the voucher is active, why can’t it be redeemed at any of the four Shoprite stores I’ve tried? I even went to another Shoprite store yesterday, but the voucher still couldn’t be redeemed. Shoprite Customer Care has confirmed that the voucher is not loaded and advised that Old Mutual must load it first for it to be redeemable at Shoprite.

I feel frustrated and used, as I’ve wasted my time completing all the activities to earn a voucher that doesn’t work. Since I received this voucher from Old Mutual, I expect you to resolve this and provide me with a valid voucher that works. To make matters worse, the R200 Shoprite voucher option has even been removed from the Shoprite voucher buy option on the platform, which further suggests something is wrong.

Can someone assist? It seems like Luche Schroeder is not interested in helping.