Urgent Assistance Required for Retirement Fund Withdrawal

I am writing to express our frustration and disappointment with the customer service experience my partner has encountered while trying to withdraw his retirement fund from Old Mutual.

My partner has been attempting to access his retirement funds but has unfortunately forgotten his login details. When we reached out to Old Mutual via email for assistance, we were informed that they could not help us through email and that we needed to call. Due to a lack of airtime, we requested a call back but have yet to receive any response.

This situation is particularly challenging because the retirement fund was established many years ago, and my partner does not remember the account number or the phone number associated with the account. Despite these challenges, we have been unable to receive any meaningful support or assistance from Old Mutual.

It is crucial for us to resolve this matter promptly, as these funds are important for our current financial situation. We kindly request that Old Mutual contacts us directly to assist with the verification process and facilitate the withdrawal of the retirement funds.

We trust that Old Mutual values its customers and will address this issue with the urgency it deserves. We look forward to your prompt response and resolution of this matter.