Urgent Assistance Required: Delayed Life Cover Payout – Old Mutual (4-Year Ongoing Case)

I am writing to raise my concern regarding a life cover claim with OLD MUTUAL linked to my late mother, who passed away on 13 October 2021. Despite all other financial institutions settling their respective claims promptly, Old Mutual has still not paid out — four years later.

Over this period, I have comp**** with every request and submitted all required documents multiple times. I even escalated the matter to the Ombudsman, who appointed an investigator (case number: ***). However, it has now been three months since the escalation, and there has been no progress or feedback.

In speaking confidentially with some consultants, I was told that certain Old Mutual life cover policies — more especially my late mother’s — often remain unsettled. If this is true, it raises serious ethical and legal concerns. To date, I have requested a copy of the original signed policy contract several times, but Old Mutual has failed to provide it.

After four years of ongoing delays, repeated document requests, and no accountability, I am left with the impression that Old Mutual is using its institutional power to frustrate and silence claimants. This experience feels deeply unfair and potentially exploitative.

I urgently request intervention to:

1. Obtain a copy of the signed life cover contract. 2. Receive a clear written explanation for the ongoing non-payment. 3. Ensure that the claim is processed and settled without further delay.

Please treat this as urgent. I am prepared to pursue every available legal and public channel to ensure that this matter receives the attention and justice it deserves.