Urgent

I am so so disappointed with old mutual, since I went to the branch and made a funeral claim on the 01 of September 2021, since then I haven't received any claim payout! After a week I went back to the branch to make follow up on why was my claim not paid I was told that my money account was domain and had to re-open acc so tht I can receive the claim, still nothing happend! I went back again after some few weeks calls and emails were sent by the consultant to follow up on my claim but still nothing happened! So I'm now loosing my patience cause I don't have time to be running to the branch everyday! but I'd really appreciate it if I could receive my claim paid.