VM
Virginia M
1 reviews | Active since Mar 2018
28 Mar 2018, 11:22
Upset customer
I made a claim on one of my policies on the 7th of March 2018 and I was told that it would take them 7 days to process. Today its the 28 of March 2018, way above 7 days and I’m still waiting for the money. The same policy, I had requested that they stop debiting it but they’ve done so. I am very upset because I told them I needed the money urgently because I had to pay school fees. If this is the service I receive as a policyholder, it makes me wonder what will happen to my family as I have another policy with them. This has been the worst experience and I am truly upset, I’m even reconsidering keeping my other policy with them.
Helpful (0)
Replies (3)0
Replies (3)
Old Mutual's replyOfficial
28 Mar 2018, 12:38Dear Virginia
We are sorry to hear of your experience . We will investigate and resolve with you directly.
Kind regards
Carol Olckers
Old Mutual Complaints Management
Best regards,
Old Mutual's reply28 Mar 2018, 12:38
Official
Dear Virginia
We are sorry to hear of your experience . We will investigate and resolve with you directly.
Kind regards
Carol Olckers
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
06 Apr 2018, 13:23Dear Virginia
I refer to my email and confirm that the claims were processed.
Kind regards
Carol Olckers
Complaints Management
Best regards,
Old Mutual's reply06 Apr 2018, 13:23
Official
Dear Virginia
I refer to my email and confirm that the claims were processed.
Kind regards
Carol Olckers
Complaints Management
Best regards,
VM
Virginia M's updateReviewer Update
07 Apr 2018, 14:32Thank you very much for your assistance.
VM
Virginia M's update07 Apr 2018, 14:32
Reviewer Update
Thank you very much for your assistance.