Update
Hi old mutual i have been calling your contact center for months now requesting my experian credit report to be updated with a zero balance since i have paid up your account in january and i am not receiving assistance at all, now that i have paid up the account, i am not getting assistance clearing up my credit report as promised, experian and xds need instructions from you to update my account so please do it as it is affecting my credit score.
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Old Mutual's replyOfficial
22 Nov 2018, 14:00Thank you so much for letting us know of the matter. We are investigating the poor service you received and will contact you to provide you with feedback.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Best regards,
Old Mutual's reply22 Nov 2018, 14:00
Official
Thank you so much for letting us know of the matter. We are investigating the poor service you received and will contact you to provide you with feedback.
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Kind regards
Kareemah Sulayman
Old Mutual Complaints Management
Best regards,
Old Mutual's replyOfficial
26 Nov 2018, 18:20Thank you for giving us the opportunity to resolve the matter. I refer to our email sent confirming that we've manually sent a request update your credit profile.
Kind regards
Kareemah Sulayman
Old Mutual
Kind regards
Kareemah Sulayman
Old Mutual
Best regards,
Old Mutual's reply26 Nov 2018, 18:20
Official
Thank you for giving us the opportunity to resolve the matter. I refer to our email sent confirming that we've manually sent a request update your credit profile.
Kind regards
Kareemah Sulayman
Old Mutual
Kind regards
Kareemah Sulayman
Old Mutual
Best regards,