Update

Good day

On Monday 21/02/2022 I received a call from Old Mutual Head Office asking me about my problem with the company. I explained to them according to the message I wrote to you. He said a King William's Town staff member will give me a call on the same day. On the same day I was called by a lady from the branch asking the name of the person who was helping me at the branch, I told her I don't remember. She further explained that according to their policy they don't payout an amount more than R15000.00 and it is a mistake from their side , their representatives are supposed to explain to clients about the payout policy on the initial stage . I asked the lady to write me an email with the explanation so as to forward it to you. She said she is going to report it to the Head Office about our conversation. I have been waiting for their written response to this day.