1 reviews | Active since Jul 2016
Up to date paid policy cancelled
I received an email from OLDMUTUAL stating that my *** has lapsed due to non payment since November 2022.I then sent all proofs of payments for until February 2023.Then an sms followed that I should make a payment before 1 April .Didn’t wait for April but made a payment on 11 March 2023 then another one on 3rd April 2023.On the 4th received another letter that the same has been canceled due to non payment.I called spoke to Amber who expressed her surprise why the policy was canceled bcos she could see my payments for up to February 2023.She requested me to send pop for March and April to *** which I did.On the 14th I call and speak to Kelebogile Ramabi who again tells me my policy is canceled because my last payment was in January 2023. Again had to retell the story and she apologies and ask to send proofs of payments for to resolve my issue by end of business day (14-03-2023)I again emailed pop only to realise later that my email was blocked.OLDMUTUAL group Scheme is something else .from the 4th until 14th March 2023 no response to the 1000 email they made send to all their departments.I’m so irritated by this bcos lie and they not to be TRUSTED AT ALL.UNRELIABLE COMPANY THIS ONE.Yhey don’t even deserve the one star.
