Unwarranted cancelation on my funeral policy

I would like express my disappointment and dissatisfaction with business Old Mutual with how they handing of my funeral account, which led to the unwarranted cancelation of my policies.

I enrolled in policies since 2022. Throughout the duration of this policy, I have ensured all premiums are paid promptly. However I was alarmed when I receive notification that my policy have been cancelled. The situation is perplexing because I have met all financially obligations required from me.

In effort to try resolve this issue. I have tried to contact customer service, and it even more upsetting on how relaxed and non proactive these representatives are. I have at this point visited the branch Three times, they were uncapable of helping. I have also lodged a formal complain on the 2nd of October and since then I have not been contacted.

It is like they just dont care.