PN
Pule N

1 reviews | Active since Mar 2012

20 May 2015, 20:00

************* company

I app**** for Provident fund on the 08 February 2015 with old mutual after retrenchment but they only acknowledged my application on the 11 March 2015 and i was told that it takes 6 weeks for payout. Its been more than 6 weeks and everytime i call to inquire about the payout i am told that they have app**** for tax incorrectly as resigned than retrenched as to how i do not know, i mean the documentation sent was clear that it is retrenchement and i have proof of the application made with old mutual. I called the call center more that 10 times until i requested to speak to the senior and they put me through to Leticia or Felicia something like that on the 18 May 2015 and she promised to call me back right after 17h30 when its quieter at the call center and she never did up until today, i was also given Debbie's contact to call on *** and the phone is forever engaged. <br> To think old mutual preach accountability, respect and intergrity but they do not live up to any of that. I mean i am being disrespected and i am about to loose my bond and car because they do not want to payout. <br> I also cancelled my funeral cover with them because of the treatment i got from them, they are untr

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Replies (1)
Old Mutual
Old Mutual's reply20 May 2015, 20:39
Official
Hello PULEND,

I am sorry to hear about your experience. We will contact you to resolve this matter.
Kind regards
Christian Cloete