KM
Keorapetse M
1 reviews | Active since Apr 2025
01 Jul 2025, 12:22
Unspent points
Had a bad experience regarding my rewards redeeming. Went to the store only to find out that the code that old mutual rewards provided was wrong. Sent them a lot of emails and the shop also called but no help. After all the struggle they still refused to return my unused points to my dashboard and it was not the first time.
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Old Mutual's replyOfficial
01 Jul 2025, 13:09Good day Keo****tse M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply01 Jul 2025, 13:09
Official
Good day Keo****tse M,
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
We acknowledge receipt of your review and extend our sincere apologies for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you should further information be required.
Regards
Old Mutual Complaints Management
Best regards,