Unsatisfied client

Good evening,

I am writing this with a sore heart and frustrations. On the 9th of August 2021 I experienced a problem with Old mutual ATM at Taung, North west. I was doing a withdrawal from the ATM, and as such I did not receive the cash from the ATM. But my App showed that I did receive the money. The following day I went to the branch a laid a dispute. They told me it will take 3 to 5 working days to report back into my account. From the 10th till to date, 1st of September I have been taken from pillar to post. Consultants tried calling the head office numerous times and I also called with my airtime. And I never receive any positive or satisfactory feedback. It is my money and I need it. The money account team seem not to be doing their work. Am so angry and frustrated at the same time