TM
Thando M
1 reviews | Active since Oct 2015
10 Jan 2024, 05:33
Unsatisfied
I have submitted a divorce claim with old mutual against my ex husband's contract,all documents required have been submitted however no one seems to be giving me and feedback but instead keep receiving the claim form which I have filled at the benoni branch back in November. When I call the benoni branch where I was assisted by consultant Nompumelelo Mthombeni the response I get is "I will call you back"which she never does. Please I need help with this and don't really think a claim can prolong this much...
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Thando M's updateReviewer Update
10 Jan 2024, 15:28So whose fault is it that your consultant never did her job properly. She never gave me the reference numbers but instead said she will call me which she never did.Sometime she said that head office is requesting I send again the court order and settlement and I did forward all this to her,so now what did she do with all the documents I submitted and also bearing in mind that I personally went to the branch (lakeside benoni)
TM
Thando M's update10 Jan 2024, 15:28
Reviewer Update
So whose fault is it that your consultant never did her job properly. She never gave me the reference numbers but instead said she will call me which she never did.Sometime she said that head office is requesting I send again the court order and settlement and I did forward all this to her,so now what did she do with all the documents I submitted and also bearing in mind that I personally went to the branch (lakeside benoni)
TM
Thando M's updateReviewer Update
10 Jan 2024, 15:31You cannot write to me as though I was helping myself and sound as thought it's my fault I was not provided with a reference number.I do not know how you work so I take whatever I'm told and how was I supposed to know there's a reference numbers...2months later I get to hear of this!
TM
Thando M's update10 Jan 2024, 15:31
Reviewer Update
You cannot write to me as though I was helping myself and sound as thought it's my fault I was not provided with a reference number.I do not know how you work so I take whatever I'm told and how was I supposed to know there's a reference numbers...2months later I get to hear of this!