Unsatisfied

<p>I have been a Greenlight client for Old Mutual since 2014 if I am not wrong. This year in April I called Douglas Magidi who my Financial Advisor at Old Mutual only to find that he is no longer with the company. The reason for my call I wanted to open a Retrenchment Policy - adding to my current Greenlight contract.</p> <p> </p> <p>Mr Kyle Hughes answered the phone and told me that from now on I will deal with him as Douglas is no longer there. He explained to me that the policy has a 1 month waiting period before I can be retrenched. He send me the contract and the first payment went in April 2016. The contract it reads: </p> <p>Greenlight Clients have immediate cover on issu</p> <p>1. With Greenlight'sImmedicate Cover, cover commence on the later of the date on which Old Mutual issues the benefits; or 30 days prior to the selected first premium due date. This means you are covered - before you 've paid your first premium!</p> <p>2. You will be covered for the full cover amount during this period prior to the payment of the first premium and this benefit feature applies to all benefits , regardless of whether the life covered is a standard or no-standard life (hi.e. has a loading).</p> <p>3. During the period 2005 to 2014, Old Mutual paid ....</p> <p> </p> <p>My first premium was paid April 2016 and the second one in May 2016. June 15 I got a retrenchment letter from my employer and I forwarded the information to Kyle on Monday 2016/06/20 09:04 AM. He never responded to my email until I decided to call him on the 22/06/2016. He said he did not receive my email then he had to check while I was holding and he found it. He said to me sorry I did not reply on time it is hectic here. He then said the company will not pay you because you opened this in May and you must pay 6 premiums first and he was shouting at me saying why were you retrenched and I said I am not the only person in the company being retrenched. He said he will come back to me.</p> <p> </p> <p>Since then, today is 28 June, I am still waiting for his call. I understand that I am no longer important to him because I don't have a job anymore. My question is if he is the good financial adviser he could have advised me how my other policies are going to work going forward while I am still looking for employment, but he decided to keep quiet. My other question is why is Old Mutual still taking my premiums.</p> <p> </p> <p>Going forward I would like to be contacted and helped as OM client by the Manager and I as soon as I get the job I am taking all my policies elsewhere. I have referred friends to OM because of the service I received from Douglas Magidi. I wish I could know where he is so that we take our policies to him again.</p> <p> </p> <p>I am a professional person and I am sure I will get the job soon.</p> <p> </p> <p> </p> <p> </p>