Unsatisfied

I am so disappointed in the service of Old Mutual. I hane submitted a claim on the 29th of December 2025 for my RA to be paid out. I am unemployed and need this money ASAP.

On Monday the 12th of January I visited their branch in Brackenfell to find out when this claim will be finalized. They looked up the claim and said they are busy processing it. So in my mind I thought this means they are busy with the payment. On Wednesday the 14th of January 2026 I went back to their office and thr person who helped me said he send them an email and wait for their response. He daid that they made my case a high priority. i explain that I need this money urgently As I am unemployed and have nothing to eat and I am going to run out of electricity. When I got home I received an sms form Old Mutual that they have requested a tax directive frim SARS. This was done 12 working days after I submitted my claim. So I want to know why it 12 working days before they request a Tax Directive. Got no answer as to why. I have followed up untill now and must hear they will contact me and till date no one contacted me or informed me when I will receive my money and in the meantime I.am so stressed out . Yes I know my personal problems are not theirs but it is my money and it is the reason why I submit a claim to receive my RA payout earlier.