Unsatisfactory service from Old Mutual

My grandmother who recently passed away had an investment policy with Old Mutual. A claim was submitted on 12/09 to the Queenstown branch for the investment to policy to pay out, till today the investment has not paid out. The funds were needed to assist with the funeral arrangements. Numerous attempts have been made to find out the status of the claim and we are given different reasons as to why it hasn't been paid out. It has been already been 2 weeks and no assistance has been given. This company's lack of prioritizing and sensitivity especially after loosing a loved one is frustrating. We still have not received a definite status update, instead we are sent from pillar to post. OLD MUTUAL FIX THIS!!!