Unsatisfactory service

I am writing this dissatisfied with the manner of my claim

I have a funeral policy that i opened on the 08th of February 2024 and the waiting period will end on the 08th of August, my mother was on of the people that were under that policy and she passed on the 06th of August.

2 day before the waiting period, the coldness i received from Old Mutual telling i cannot claim due to the 2 DAYS!!!!, I have one missing premium and according to your policy there is a break of up to 6 months of unpaid premiums

In my grief and the uncer*****y of how i am going to bury my mother due to your inconsiderate manner YOU, deduct money which is uncountered for

My mother premium was 141 but you paid me back R234, what the HELL!!

On the 20th of August you deduct R176.00 23 August you deduct R377 and R235

WHAT IS ALL THIS????????????

YOU HAVE NO CARE FOR YOUR CLIENTS AND I UNDERSTAND WHY A CORPSE WAS DELIVERED TO YOUR PINELANDS OFFICESS, PEOPLE ARE COMPLAING ABOUT YOUR FUNERAL COVER BUT I TOOK THE RISK

Further to that i still added me and the kids to my cover, guess who is loyal to who here

I want you to cancel my policy with you and i am going to take this to Hello Petter and X, just to add on to the bad rap you guys have, i cannot believe that i had to suffer just because there is a 2 DAYS inbetween!!! ALL YOU DO IS TAKE TAKE TAKE !!!

YOU ARE HEARTLESS !!!!!!!!!!

I HAD TO FEND AND PUT TOGETHER MONEY FOR MY MOTHERS FUNERAL