Unsatisfactory Service and lack of knowledge about their system

<p>Back in 2001/03/23 my mother Nolwandle Eunice Kamanga passed away having taken policies with old mutual which included family funeral plan and education plan... On the family funeral plan my father A M Kamanga was included and was a beneficiary if my mother predeceased him. Some claims were lodged and paid up but a sum of R7 500.00 was said to fall under the funeral plan which was to be claimed upon my fathers death. Few years back when I lodged a claim on my education plan I was told about the R7500. My father Abenego Magqibelo Kamanga Id *** 081 passed away on 2016/03/18 and my brother Vumile Kamange went to enquire about the policy at Old mutual Mthatha and was given a print out reflect the amount in question and was told that the money was due to be paid upon my fathers death. They gave him a list of things they will need in order to process the claim which were Letters of Authority, BI166 form, id of executor, death certificate and id of deceased. We didn't lodge the claim at that Tim as we were busy with funeral arrangements.. After the funeral I went to old mutual to lodge a claim and everything was done. To my suprise, I received a message from old mutual head office I believe stating that the money was paid upon the policyholder death. Funny enough the message was addressed to Nolwandle Kamanga who is my late mothe yet I'm the executor or claimant here. It now raises a questio, who is failling who here. Old mutual Mthatha claims there's money due to be paid, cape town confirmed but the message I received says something else. Not once nor twice I was told there's money but now that a claim has been lodged im told it was paid. To whom was the money paid. Is there proof to that effect. Why did old mutual officials say there's money if there wasn't. Why were all these documents required if money wasn't there. *** 080 EN Kamanga). I still have proof in my possession in the form of a print out old mutual gave us.</p> <p> </p> <p>Regards</p> <p> </p> <p>Nolufefe Kamanga ***)</p>