Unsatisfactory and appalling service delivery

Hi, I have made an application to withdraw funds on my Tax Free Plan/1 since 02 Jan 2024, but to date, 19 Feb 2024, nothing has been paid out into my opted Old Mutual Money account. This is a series of events that transpired.1. Application of funds withdrawal on 02 Jan 2024, documentation to complete were required via email, which I was not made aware of, only became aware of the required documentation when I received an sms on my personal phone on 15 Jan 2024. Documents were completed and forwarded. On 16 Jan 2024, visited Old Mutual branch to make another withdrawal. I then received an sms that my bank account has been closed on 22 Jan 2024. (Old Mutual Money account) 23 Jan 2024, proof of new banking details were forwarded so that money could be deposited into. On 24 Jan 2024, an sms was again received, indicating that my policy ending in .... has been processed . You money will be available in your bank account within 3-5 working days. Nothing reflected into my newly submitted bank account until I called in and I was informed that funds were paid into the closed Old mutual Money account which rejected. Noticing that my money is not reflecting, I got frustrated and I decided to close my Tax free Plan/1. Tax declaration form and proof of bank account was requested and I completed and submitted, but to date I still have not received any finds after numerous branch visits and phone calls, nothing came forth. I am extremely disappointed in Old Mutual service as today marks the 48th day since I started my withdrawal application.