Unresponsive Old Mutual

I called OM on the 25th regarding a claim and enquiring about the process, the lady I spoke to gave me the details of which I followed to the T when putting in the claim, the only communication I've received is the automated email giving me the reference number, I have called to do follow up, emailed but my attempts have been futile, I called last week Friday and was told my claim would be escalated......a week later I'm still in the dark.

Highly disappointed