Unresponsive
I submitted a claim after my mother and grandmother passed away in 2016 there was a whole back and fourth with my policy previous and I ended up opening a new policy which was 5 months old when they passed was told I will be refunded my premiums nothing till today I've emailed old mutual no response regarding my claim
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Old Mutual's replyOfficial
18 Dec 2023, 09:29Dear Itumeleng
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
Old Mutual's reply18 Dec 2023, 09:29
Official
Dear Itumeleng
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management
We are sorry to hear about the service experience. We will investigate and contact you directly to assist.
Regards
Old Mutual Complaints Management