Unresolved Claim

Good day<br> i stop payments (***) retirement policy at the end of November 2015.During December 2015 i also received a paid up letter from Old Mutual. i informed them about my intention not to continue paying the mentioned retirement fund.On the 18 February 2016 i request amounts own to me to be refunded. i completed the refund documentation and email it to Old Mutual,it was never mentioned to me that i must submit a copy of my ID and bank statement.It was told by Letitia Simmers that the claim process will take up to 7 - 18 days. Two weeks after the submission i contact Old Mutual to enquire about my claim, it was then brought under my attention that there is still documents outstanding, i submitted the documents.it is now more that a month that i did not receive any feedback from Old Mutual.<br> Regards<br> Hing Wallen Meyer