unresolved claim

we requested a copy of the original form of one of the principal member's as when he tried to put through a claim we ere told that the deceased ID NO was not captured on their system and hence why they cant process/pay the claim. <br> we believe we have submitted the full details of the Member and his dependents. The only proof we have would come from the forms we filled in and was personally collected by Butie Francis Letwaba from Protea. North, hence we need the original form. <br> <br> Old Mutual then responded by saying the cant find the original member forms.<br> <br> Hope you find the above in order.<br>