Unresolved ***** case

I am writing to express my deep dissatisfaction and concern regarding the lack of communication and progress in resolving the ***** case I reported, involving a policy (Policy Number: ***B4) that was opened without my consent and has been deducting funds from my Persal account since 01 September 2023.

I initially lodged this complaint and was told to wait five working days. That period has long passed, and I have since followed up via phone calls and email, yet I have received no feedback regarding the investigation. Most recently, I was told to now wait 90 days, without any explanation or written confirmation.

This delay is highly unacceptable, especially considering that unauthorized deductions are still affecting my finances. I demand a written update on the progress of this case including the steps taken so far and how Old Mutual intends to resolve this matter.