UNRELIABLE AND NO SENSE OF URGENCY

I opened a policy with Old Mutual on the 16 September 2015, the beneficiary name was spelt incorrectly. I have sent them numerous emails and called them till date but the call center agents keep on making promises and saying my issue is been escalate- but they don't act on it. My policy will start deducting money from me and my problem is still not solved. this is very stressful and it is highly unprofessional and unreliable for such a huge organization fail to help me. I thought Old Mutual had one of the best services and products but to my surprise this is a dismal fail. Stop giving poor service and do your job as when u deduct money from me you do it with no hesitation but to fix one of your internal errors it takes you decades to give me the service and attention that I deserve.