Unreasonable delays in processing claim

Documentation regarding a claim were submitted via email at the beginning of October. On 16 October I received an email indicating they were waiting for a medical report from the doctor and would follow up. Upon my follow up with the doctor, the doctor sent a fax indicating the report was ready on 16 November. According to documentation shown to me by the doctor, medical reports are to be collected by Old Mutual and are not faxed nor emailed since they are confidential info. However Old Mutual Claims Department, after numerous follow up with them, has indicated they are waiting for the doctor to send the report to them. As of today, more than two months since the claim was first lodged, the medical report is still awaiting collection at the doctor's.<br> I have tried escalating the matter to Greenlight Claims Department on 2 December, but have not received any response from them, despite receiving an automated response that my query has been received.<br> <br>