KB
KENNETH B
1 reviews | Active since Mar 2009
02 Jun 2026, 17:27
UNREASABLE PROCESS
I don't have a problem with the service the Old Mutual employees provide but just not agree with the process to claim. I am aware that the intention is to prevent crime however not allowing me to email the required documentation and having me to go and que in the bank for a statement and driving home to get a copy of my pay slip was rather unfair to me. When Old Mutual is in need of getting new clients they will sign you up over the phone but make it difficult to request a claim. I suggest they invest in improving on their processes. Now I am eager to understand how long the process might take
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Old Mutual's replyOfficial
02 Jun 2026, 17:41Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,
Old Mutual's reply02 Jun 2026, 17:41
Official
Good day , we acknowledge receipt of your review and sincerely apologise for the service experience you encountered. We are committed to investigating this matter thoroughly and will make direct contact with you during business hours should further information be required.
Kind regards
Old Mutual Complaints Management
Kind regards
Old Mutual Complaints Management
Best regards,